Service Promise

Specialty

Professional is our strength, PSLINK provides customer with excellent products and services through professional technology and outstanding management ability,
Our Professional technical team provides high quality, safety, cost-saving, highly efficient products and services;
Our Professional engineering service team provides you with timely, comprehensive, considerate and efficient after-sales service, making your product work with best performance.

Speed

We want customer want, worry customer worries. PSLINK provide 24-hour customer service hotline anywhere at any time, rapidly response customer effectively complaints within 24 hour, the most rapid corresponding to troubleshoot for customer.

Safety

Equipment reliability is the foundation of our service, we are committed to creating a safe and effective production environment for the customer, guide customer to solve safety problems faced in the application of product, apply the refined safety management throughout the service, to ensure the maximal value of services to be provided to customers.

Satisfaction

All of our business activities is targeting to consistently pursue customer satisfaction. In the service of our customers, the pursuit of customer satisfaction, exceed customer expectations is our unremitting pursuit, respect customer, understand customer, continue to provide customer with products and services beyond their expectations. Keeping long term business relationship is what we strive for constantly.

 

After-Sales Service

PSLINK provides after-sales service, implement strict supervision and management mechanism, if consumer are not satisfied with our technical service personnel or they are not in accordance with the contract service standards to provide the corresponding services, customer can direct feedback to us or more advanced technical service personnel, even our company leader who will visit the site, to solve the problem. In addition, we are committed to:

  • 24 hours telephone support
  • The warranty period after installation is 12 months. During warranty period, if design, manufacture and others cause quality problem, we will provide replacementfor free.
  • We are committed to continue to provide customers with technical support in the use of the product maintenance, application development.
  • If in case any fault occurs after delivery, we will diagnose the fault in the shortest time and present solutions to ensure the normal application of products.
  • Arrange customer visit regularly, twice within a year.

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